Terms of Service

Effective Date of these Terms is 18/11/2024.

Before using our services or products, please take a moment to carefully read and understand the following Terms of Service and Conditions (“Terms”). These Terms govern your access to and use of the CatalystBridge website, services, and related products.

CatalystBridge is a service provided by Evolve Catalyst. By using CatalystBridge, you agree to abide by these Terms and acknowledge that Evolve Catalyst maintains full responsibility for the platform’s operations, including all associated data practices.

1. Overview of Evolve Catalyst and its Services

Evolve Catalyst is a small, charity-focused agency, and CatalystBridge is one of the services we offer to support UK charities. We help them navigate the unique challenges in the charity sector, such as limited resources, digital adaptation, and engaging donors effectively, enabling them to build stronger connections, maximise their resources, and amplify their impact.

2. Purpose and Scope of the Terms

These Terms establish a legal agreement between you (“User”) and Evolve Catalyst regarding the use of our services. By accessing our website or services, you agree to comply with these Terms. Your continued use indicates acceptance of any future changes to these Terms.

3. Accepting Terms by Users

By accessing or using the CatalystBridge platform, services, or products offered by Evolve Catalyst, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you may not access or use our website or services. Your continued use of CatalystBridge signifies your acceptance of these Terms and any future modifications.

We may update these Terms occasionally, and it is your responsibility to review them regularly for changes. Your continued use of CatalystBridge after any changes have been posted constitutes your acceptance of the updated Terms.

4. Definitions

In these Terms of Service and Conditions (“Terms”), the following definitions shall apply:

  • CatalystBridge: Refers to the services/products provided to users by Evolve Catalyst, including various resources, tools, and support offered through the CatalystBridge platform.
  • User: Any individual, organisation, or entity accessing or using the CatalystBridge website or services.
  • Website: The online platform operated by Evolve Catalyst, accessible at catalystbridge.co.uk, through which users can access information about services/products and engage with Evolve Catalyst and users.
  • Services/Products: Refers to the platform services and features provided by Evolve Catalyst, including charity listings, community support, promotional opportunities, featured profiles, targeted advertising, networking tools, and resources for connecting with donors, volunteers, and partners to help UK charities improve their visibility and impact.
  • Terms: These Terms of Service and Conditions govern the use of the CatalystBridge website and services.
  • Subscription: A recurring payment arrangement through which users gain access to CatalystBridge’s platform features and services, including charity listings, community support, promotional opportunities, and networking tools, for a specified period.
  • Additional One-Time Charges: Refers to any charges incurred by the user for services or products that are outside the scope of their subscription plan. These charges may include one-time purchases, customisations, or other supplementary services requested by the user beyond the standard subscription offerings.
  • Content: Any information, data, text, images, graphics, videos, or other materials available on the CatalystBridge website.
  • Intellectual Property: Refers to all copyrights, trademarks, patents, trade secrets, and other intellectual property rights associated with Evolve Catalyst and its services/products.
  • Privacy Policy: Refers to the document outlining Evolve Catalyst’s practices regarding the collection, use, and protection of user information, accessible at Privacy Policy.
  • Effective Date: The date on which these Terms come into effect, as indicated at the beginning of the document.
  • User Account: An account created by a user on the CatalystBridge website or through a third-party software, which may include personal information and login credentials.
  • Force Majeure: Unforeseeable circumstances or events beyond the control of Evolve Catalyst that prevent or delay the performance of its obligations under these Terms.
  • Governing Law: The applicable laws and regulations governing these Terms, are typically determined based on the location of Evolve Catalyst’s headquarters.

5. User Agreement

Eligibility Criteria for Using CatalystBridge:

  • Required Age: Users must be at least 18 years old to access and use CatalystBridge’s services. By accessing the platform, users represent and warrant that they meet this age requirement.
  • Geographic Restrictions: Access to CatalystBridge may vary based on geographical location. Users are responsible for ensuring they comply with any local laws or regulations that may apply to their use of the platform.

Accepting Terms:

  • Binding Agreement: By accessing or using CatalystBridge, users agree to be bound by these Terms of Service. If users disagree with any part of these terms, they should refrain from using the platform.
  • Methods of Agreement: Users may indicate acceptance of the Terms of Service by clicking a checkbox, button, or link that suggests their agreement. Continued use of the platform after the presentation of the terms also constitutes acceptance.
  • Not Accepting Terms: Users who do not accept these Terms of Service may be restricted from accessing certain features of CatalystBridge. Users are encouraged to review the terms carefully before using the platform.

User Responsibilities and Obligations:

  • Compliance with Laws and Regulations: Users must comply with all applicable laws, regulations, and CatalystBridge’s policies. Any illegal, fraudulent, or abusive activities are strictly prohibited.
  • Security of Account Credentials: Users are responsible for maintaining the confidentiality and security of their account credentials. Sharing login credentials or allowing unauthorised access to the account is prohibited.
  • Proper Use of Services: Users agree to use CatalystBridge’s platform for lawful purposes only and to avoid any activities that may disrupt or interfere with the platform’s operations.
  • Respect for Intellectual Property: Users must respect CatalystBridge’s and third parties’ intellectual property rights. Unauthorised use, reproduction, or distribution of copyrighted materials is prohibited.
  • Following Guidelines: Users must follow any guidelines, community standards, or codes of conduct provided by CatalystBridge. Non-compliance may result in disciplinary actions, including account suspension or termination.
  • Consequences of Non-Compliance: Violation of these responsibilities and obligations may result in account suspension, termination, or legal action if warranted. CatalystBridge reserves the right to take appropriate measures to enforce these terms and protect its platform and users.

6. Services We Offer

CatalystBridge is developed to empower UK charities with increased visibility, better community support, and valuable promotional opportunities. Our core services include:

  • Charity Listings and Exposure: CatalystBridge is a complete charity directory, featuring UK charities by cause, category, and location. Our platform provides accessible listings for all registered charities, enabling potential supporters, donors, and volunteers to discover and connect with organisations that align with their interests and values. This includes a focus on inclusivity, with dedicated spaces for Muslim charities within the UK.
  • Community Support and Engagement: We offer tools to promote community engagement, including opportunities for charities to highlight their missions, goals, and projects. Charities can access profile options to make their mission stand out, and featured listings enhance visibility to reach a broader audience. CatalystBridge also supports community-building, helping charities connect with donors, volunteers, and like-minded organisations.
  • Promotional Opportunities: CatalystBridge provides various options for charities to increase their exposure through banner advertising and highlighted profile features. Charities can leverage custom banner ads across our platform to reach audiences, promote campaigns, or showcase events. In addition, charities can gain greater visibility by being included in our newsletter that reaches a dedicated subscriber base, ensuring your charity stays top-of-mind among supporters. These promotional tools help build credibility and attract new donors, volunteers, and supporters. CatalystBridge also hosts occasional networking events and special opportunities for collaboration, giving charities a space to connect, share insights, and encourage partnerships.
  • Resource and Support Network: CatalystBridge includes a range of support resources to help charities maximise their impact. Our network offers guidance on best practices for charity growth, marketing, and audience engagement. We provide a job board for charity members to post vacancies, connect with qualified candidates, and offer a private community for resource sharing, discussion, and support.

Scope of Services:

CatalystBridge was created to meet the diverse needs of UK charities, whether established or emerging, by providing visibility solutions, supportive resources, and community-building opportunities. We offer flexible options to accommodate charities of various sizes and missions, ensuring accessible support for growth and sustainability.

Limitations:

While we aim to provide full support, certain limitations may apply to our services, including restrictions based on third-party compatibility, availability of featured listing placements, or specific geographic or demographic targeting capabilities. We encourage users to review our service terms for detailed information on these limitations.

7. Registration and User Accounts

We aim to provide a seamless experience for our users. While users have the option to create a traditional account on our platform, they can also engage with us through other methods, such as subscribing to a plan, booking a call, or reaching out for support.

When subscribing, booking a consultation with Evolve Catalyst, or providing details about their charity, users will be asked to complete forms that help us gather essential information to personalise and improve our services. These forms are designed to collect only the necessary details to ensure we meet each charity’s unique needs.

We prioritise the security and privacy of our users’ information and have implemented robust measures to protect their data under our Privacy Policy.

8. Payments, Fees, and Billing

  1. Payment Terms: To access CatalystBridge’s services, users must complete payment for the applicable fees. Access to services is provided once the user has paid the specified amount.
  2. Billing Cycles: Users are billed according to the selected billing cycle, which may be monthly, quarterly, or annually. Service access is limited to the period covered by the paid billing cycle.
  3. Payment Method: CatalystBridge accepts payments through Stripe, a secure third-party payment processor. Users are required to provide valid payment information through Stripe to complete transactions for services offered by CatalystBridge.
  4. Fees and Charges: Certain services or products may have associated fees, which will be clearly shown on the website or communicated prior to billing. Users are responsible for reviewing any applicable fees before making a payment.
  5. Taxes: Users are responsible for any taxes associated with the services or products provided by CatalystBridge, including but not limited to sales tax, value-added tax (VAT), or goods and services tax (GST).
  6. Refunds: CatalystBridge does not offer refunds for paid subscription plans or advertising fees. However, we prioritise user satisfaction and allow users to cancel their subscription plan at any time.

9. Cancellations and Termination

  1. Cancellation Procedures: Users can cancel their subscriptions directly from their account dashboard or by reaching out to CatalystBridge via the designated communication channels listed on the website.
  2. Refund Policy: CatalystBridge maintains a flexible cancellation policy, and users are encouraged to review the subscription terms to understand any potential cancellation fees or requirements.
  3. Termination by CatalystBridge: CatalystBridge reserves the right to terminate user accounts or subscriptions at its sole discretion, without prior notice, for reasons including, but not limited to, violations of the Terms of Service, fraudulent activities, or any conduct deemed inappropriate or harmful to the platform or its community.

10. Refund Policy

At CatalystBridge, we value user satisfaction. Please review our refund policy to understand eligibility and procedures:

Refund Eligibility:

  • Refunds are not available for subscription plans or advertising services.
  • Certain one-time services or products may have specific refund eligibility, outlined in their respective terms. Users should review these terms before purchasing to understand eligibility.

Cancellation and Refund Procedure:

  • For eligible services, users must follow the cancellation process described in the “Cancellations and Termination” section.
  • Refund requests must be submitted within any timeframe specified in the applicable terms for the respective service.

Refund Processing:

  • Approved refunds will be processed to the original payment method unless otherwise specified.
  • Processing times may vary based on payment method and financial institution.

Exceptions:

  • Subscription plans are not eligible for refunds.
  • Refunds may be unavailable for services or products that have been fully or partially used, accessed, or delivered.

11. User Content and Intellectual Property Rights

Ownership of User-Generated Content:

Any content, including but not limited to text, images, videos, or other materials, that users submit, upload, or make available through CatalystBridge (“User Content”) remains the sole property of the respective users.

By submitting User Content to Evolve Catalyst through CatalystBridge, users grant Evolve Catalyst a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, and perform the User Content in connection with the platform’s services, including promotional activities and marketing efforts.

Licensing Agreements for User Content:

Users agree that they have the necessary rights, licenses, permissions, and consents to submit any User Content to CatalystBridge.

Users acknowledge and agree that they are solely responsible for the User Content they submit and the consequences of posting or publishing it.

Protection of Intellectual Property Rights:

CatalystBridge respects the intellectual property rights of others and expects users to do the same.

Users must not submit any User Content that interferes with the intellectual property rights of others, including copyrights, trademarks, patents, trade secrets, or other proprietary rights.

If users believe that any User Content on CatalystBridge has violated their intellectual property rights, they should contact Evolve Catalyst promptly with relevant details and evidence.

12. Privacy Policy

Our privacy policy outlines our commitment to protecting your privacy and explains how we collect, use, and safeguard your personal information. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

For detailed information about how CatalystBridge collects, uses, and protects your personal information, please read the full Privacy Policy by visiting the Privacy Policy page on our website.

13. Prohibited Activities

List of Prohibited Activities:

Description of activities that are prohibited on the CatalystBridge website, including but not limited to:

  • Violation of laws and regulations
  • Misuse of intellectual property
  • Harassment or abusive behaviour
  • Fraudulent activities
  • Unauthorised access or use of accounts
  • Spamming or solicitation

Consequences for Engaging in Prohibited Activities:

Explanation of the consequences for users found engaging in prohibited activities, including but not limited to:

  • Account suspension or termination
  • Legal action
  • Removal of content
  • Loss of access to services

14. Dispute Resolution

Process for Resolving Disputes:

We are committed to resolving any disputes efficiently and fairly. The process for resolving disputes between users and CatalystBridge is as follows:

  • Initial Communication: If you have a dispute or issue, we encourage you to contact our support team first. You can reach them through the designated support channels on our platform. We aim to address and resolve any concerns quickly.
  • Escalation Procedures: If the issue remains unresolved after initial communication, you can escalate the matter to our management team. We will make every effort to provide a resolution or escalate the matter for further review.

Dispute Resolution Mechanisms and Procedures:

Evolve Catalyst aims to resolve disputes in an amicable and efficient manner. The following processes and procedures may be employed:

  • Negotiation and Mediation: We encourage users and Evolve Catalyst to engage in negotiation and mediation in an effort to resolve disputes without legal intervention. Our goal is to find mutually agreeable solutions through open communication.
  • Arbitration: If negotiation or mediation does not lead to a resolution, the dispute may be referred to binding arbitration, where an independent arbitrator will make a final decision. The arbitration will be conducted under the relevant arbitration laws and regulations.
  • Legal Action (Last Resort): As a last resort, if arbitration does not resolve the dispute or if the issue involves matters that cannot be arbitrated, legal action may be taken. This would occur under the jurisdiction specified in our terms and conditions.

15. Limitation of Liability

Disclaimer of Warranties:

  • CatalystBridge makes no warranties, representations, or guarantees about the accuracy, reliability, completeness, or timeliness of the content on the website or in connection with the services provided. We do not guarantee that the services will meet your expectations or be error-free.
  • The use of CatalystBridge’s services and the website is entirely at the user’s own risk. We do not warrant that our services will be uninterrupted, secure, or free from errors or viruses.

Limitation of Liability for Damages Incurred by Users:

To the fullest extent permitted by law, Evolve Catalyst’s total liability for any damages (whether in contract, tort, or otherwise) arising from the use of our services will be limited to the amount paid by the user for the specific service that caused the issue.

Evolve Catalyst is not liable for any of the following types of damages, whether direct or indirect:

  • Direct damages arising from errors, interruptions, or omissions in the service;
  • Indirect, incidental, consequential, or punitive damages including, but not limited to, loss of data, loss of profits, or business interruption;
  • Damages resulting from unauthorised access to or alteration of user transmissions or data, including any third-party actions or security breaches.

Indemnification Provisions:

  • By using our services, you agree to indemnify and hold harmless Evolve Catalyst, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with your use of the website or services.
  • This benefit extends to any claims brought by third parties related to your actions or use of the services, including but not limited to infringement of intellectual property or violation of any laws.

16. Changes to the Terms of Service

Evolve Catalyst reserves the right to modify, amend, or update these Terms of Service and Conditions at any time, at its sole discretion. Any changes to these terms will be effective immediately upon posting the revised version on the website. Evolve Catalyst will make reasonable efforts to notify users of any material changes to the Terms of Service via email or through other means of communication provided by the user.

Users are encouraged to review these terms occasionally for any updates or changes. By continuing to access or use the website or services after any changes to the Terms of Service, users agree to be bound by the revised terms. If a user does not agree with the revised terms, their sole recourse is to discontinue the use of the website and services.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed under the laws of England and Wales, United Kingdom, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms, including any disputes regarding their existence, validity, or termination, shall be exclusively settled by the courts of England and Wales

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us at contact@evolvecatalyst.org.

Our team is dedicated to providing assistance and support to address any inquiries or issues you may have.